Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions 

When you purchase a subscription, you will receive repeat deliveries. Products will be charged automatically every thirty (30) days to the payment method you provided. Subscriptions will continue to renew automatically until you pause or cancel your subscription. 

Your payment details will be stored securely, and you'll be charged for each of these deliveries on the renewal date listed in your confirmation email and your account, unless you choose to pay in advance.

You may change or cancel your subscription at any time. You may also skip a month’s order, change the renewal date, or temporarily pause your account. 

However, to avoid upcoming charges, you must cancel or change your account at least five (5) days before your next renewal date. A cancellation within five days will be processed, but you will be charged for and receive the upcoming shipment of products. Your renewal date is listed in your order confirmation emails and in your account online. For example, if your subscription renews each month on the 15th, you must cancel on or before the 10th of the month, or the upcoming order will be processed. If you cancel on the 14th of March, you will be charged and will receive the March 15 order, but your subscription will be cancelled, and you will not receive an April shipment. 

You can manage your subscription any time in your customer portal. You can also email info@omanaturalfood.com. 

See our returns policy for more details on returns and refunds.